How to talk to Strangers Gladwell

23/07/2020 6:30:34 PM - Marianne
a fascinating and enlightening read.
4.5★s “There are clues to making sense of a stranger. But attending to them requires care and attention. We should accept the limits of our ability to decipher strangers.” Talking To Strangers is the sixth book by British author, Malcolm Gladwell. Is it a book about social interaction? Yes, certainly, but not so much a “how to” as a “why do we get it wrong”. Gladwell explores the reasons that we seem to be so bad at telling when strangers are lying to us. He does this with reference to a myriad of psychological experiments, research, case studies and examples. Gladwell holds that we are successfully deceived by strangers through a combination of three main reasons: the fundamentally human tendency to default to believing we are being told the truth; that facial expression and demeanour are much less reliable than we believe; and context matters a great deal. “We fall out of truth-default mode only when the case against our initial assumption becomes definitive. We do not behave, in other words, like sober-minded scientists, slowly gathering evidence of the truth or falsity of something before reaching a conclusion. We do the opposite. We start by believing. And we stop believing only when our doubts and misgivings rise to the point where we can no longer explain them away.” Gladwell cites examples of Cuban spies and the CIA, Hitler and Chamberlain, Bernie Madoff and the SEC, the Penn State Paedophile Case, a murder in Perugia, and more “If every coach is assumed to be a pedophile, then no parent would let their child leave the house, and no sane person would ever volunteer to be a coach. We default to truth—even when that decision carries terrible risks—because we have no choice. Society cannot function otherwise. And in those rare instances where trust ends in betrayal, those victimized by default to truth deserve our sympathy, not our censure.” Gladwell talks about whistle blowers, bail judges, alcoholic blackout and sexual assault, the effects of torture on brain function, and ultimately relates it all back to the tragic consequences of a traffic stop in Texas. Regards reading faces and behaviours: “Each of us, over the course of our lives, builds our own set of operating instructions for our face, based on the culture and environment we inhabit. The face is a symbol of how different human beings are, not how similar we are, which is a big problem if your society has created a rule for understanding strangers based on reading faces.” He tells us “Our strategies for dealing with strangers are deeply flawed, but they are also socially necessary. We need the criminal-justice system and the hiring process and the selection of babysitters to be human. But the requirement of humanity means that we have to tolerate an enormous amount of error. That is the paradox of talking to strangers. We need to talk to them. But we’re terrible at it” And also “The thing we want to learn about a stranger is fragile. If we tread carelessly, it will crumple under our feet. And from that follows a second cautionary note: we need to accept that the search to understand a stranger has real limits. We will never know the whole truth. We have to be satisfied with something short of that. The right way to talk to strangers is with caution and humility.” Fully indexed, and with footnotes and thirty-one pages of comprehensive end notes, this is a fascinating and enlightening read. This unbiased review is from an uncorrected proof copy provided by NetGalley and Penguin UK
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  • Delivery options: Shipping to an Australian address
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<a class="faqtitle" name="deliveryOptions"></a> Delivery options: Shipping to an Australian address <p class="gotham-book">&nbsp;</p> <div class="table-responsive gotham-book"> <table border="1" cellpadding="7" cellspacing="0" class="faq-table"> <tbody> <tr> <th class="first" style="text-align:center" width="34%">Service</th> <th class="first" style="text-align:center" width="17%">Price per order<br> <span style="font-weight:normal">Australia wide</span></th> <th class="first" style="text-align:center">Delivery time<sup>1</sup><br> <span style="font-weight:normal">After dispatch</span></th> </tr> <tr> <td>Saver Delivery (Tracked)<br> via Australia post<br> <br> Items in order will be sent as soon as they arrive in the warehouse. Order may come in multiple shipments, however you will only be charged a flat fee.</td> <td style="text-align:center">$7.95</td> <td style="text-align:center">2-10 days after all items have arrived in the warehouse</td> </tr> <tr> <td>&nbsp;Express Delivery<sup>2 </sup>&nbsp;(Tracked)<br> via StarTrack Express<sup>3</sup><br> <br> Items in order will be sent via Express post as soon as they arrive in the warehouse. Order may come in multiple shipments, however you will only be charged a flat fee.</td> <td style="text-align:center">$14.95&nbsp;</td> <td style="text-align:center">1-2 days after each item has arrived in the warehouse</td> </tr> </tbody> </table> </div> &nbsp; <p class="gotham-book"><sup>1</sup> The expected delivery period after the order has been dispatched via your chosen delivery method.<br> <sup>2</sup> Express is not available on all items.<br> <sup>3</sup> Please note this service does not override the status timeframe "Dispatches in", and that the "Usually Dispatches In" timeframe still applies to all orders.</p> <p class="gotham-book">NB All our estimates are based on business days and assume that shipping and delivery don't occur on holidays and weekends.</p> <div class="help-divider">&nbsp; <a class="faqtitle" name="dispatching"></a></div> <h2>When will my book be dispatched from your warehouse?</h2> <p class="gotham-book">Once we receive your order we verify it, complete invoicing and prepare your item(s) before we dispatch them from our Sydney warehouse.</p> <p class="gotham-book">You will notice that each product page on the Web site includes an estimated delivery date range for Saver Delivery, as well as for Express Delivery if it is available for that product.</p> <p class="gotham-book">This Estimated Delivery date range is a combination of:</p> <ul class="gotham-book"> <li>the time to dispatch your order from our warehouse, and</li> <li>the time taken to ship your order to you.</li> </ul> <p class="gotham-book">In addition to the estimated delivery date range, on the product page you will find how long an item will take to be dispatched.</p> <div class="table-responsive gotham-book"> <table border="1" cellpadding="7" cellspacing="0" class="faq-table"> <tbody> <tr> <th width="173">&nbsp;</th> <th class="first" style="text-align:center" width="220">Dispatch time<br> <span style="font-weight:normal">The time it takes to verify the order, complete invoicing, prepare your item(s) and dispatch.</span> <span>&nbsp;</span></th> <th class="first" style="text-align:center" width="231">Explanation<br> <span style="font-weight:normal">The dispatch time will depend on the status of your item(s) at our warehouse.</span> <span>&nbsp;</span><br> &nbsp;</th> </tr> <tr> <td class="product-delivery-icon" width="173"><strong>Immediate download</strong></td> <td width="220"> <p style="display:inline">Immediate download</p> </td> <td width="231"> <p style="display:inline">Digital downloads only</p> </td> </tr> <tr> <td class="product-delivery-icon" width="173"><strong>Dispatches next business day</strong></td> <td width="220"> <p style="display:inline">Usually dispatches next business day<sup>+</sup></p> </td> <td width="231"> <p style="display:inline">In stock at our warehouse.</p> </td> </tr> <tr> <td class="product-delivery-icon" width="173"><strong>Dispatches in 4-5 business days</strong></td> <td width="220"> <p style="display:inline">Usually dispatches in 4-5 business days<sup>+</sup></p> </td> <td width="231"> <p style="display:inline">Order placed with supplier, estimated arrival time to warehouse is 4-5 business days.&nbsp;</p> </td> </tr> <tr> <td class="product-delivery-icon" width="173"><strong>Dispatches in 5-14 business days</strong></td> <td width="220"> <p style="display:inline">Usually dispatches in 5-14 business days<sup>+</sup></p> </td> <td width="231"> <p style="display:inline">Order placed with supplier, estimated arrival time to warehouse is 5-14 business days.</p> </td> </tr> </tbody> </table> </div> <p class="gotham-book"><br> <sup>+ </sup>All our estimates are based on business days and assume that shipping and delivery don't occur on holidays and weekends.</p> <div class="help-divider">&nbsp; <a class="faqtitle" name="whenWillMyOrderArrive"></a></div> <h2>When will my order arrive?</h2> <p class="gotham-book">The Estimate Delivery Date is when your order is expected to arrive at your chosen delivery location.</p> <p class="gotham-book">Once you have submitted your order you will receive confirmation and status update emails.</p> <ul class="gotham-book"> <li>If you order multiple items and they are not all in stock, we will advise you of their anticipated arrival times.</li> <li>For items not readily available, we'll provide ongoing estimated ship and delivery time frames.</li> <li>Once your order has been dispatched from our Sydney warehouse you will receive an Order Shipped status email. This will contain your <a target="_blank" href="https://www.dymocks.com.au/book/talking-to-strangers-by-malcolm-gladwell-9780141988498#tracking">tracking information</a></li> </ul> <p class="gotham-book">All our estimates are based on business days and assume that shipping and delivery don't occur on holidays and weekends.</p> <div class="help-divider">&nbsp; <a class="faqtitle" name="tracking"></a></div> <h2>Tracking delivery</h2> <h3 class="subtitle">Saver Delivery: Australia post</h3> <p class="gotham-book">Australia Post deliveries can be tracked on route with eParcel. You can track your delivery by going to&nbsp;<a href="http://auspost.com.au/track/track.html" rel="noopener" target="_blank">AusPost tracking</a>&nbsp;and entering your tracking number - your Order Shipped email will contain this information for each parcel.</p> <ul class="gotham-book"> <li>Delivery with Standard Australia Post usually happens within 2-10 business days from time of dispatch. Please be aware that the delivery time frame may vary according to the area of delivery and due to various reasons, the delivery may take longer than the original estimated timeframe.</li> <li>If you have not received your delivery following the estimated timeframe, we advise you to contact your local post office first, as the parcel may be there awaiting your collection.</li> <li>If you have not received any information after contact with Australia Post, please contact us to confirm that the details for delivery logged with us are correct. We will then contact you with the appropriate action.</li> </ul> <h3 class="subtitle"><strong>Express Delivery via StarTrack Express</strong></h3> <p class="gotham-book">You can track your delivery by going to&nbsp;<a href="http://sttrackandtrace.startrack.com.au/" rel="noopener" target="_blank">StartTrack tracking</a>&nbsp;using your consignment number. The consignment number is emailed to you along with the invoice at the time of shipment.</p> <ul class="gotham-book"> <li>Please be aware that the delivery time frame may vary according to the area of delivery - the approximate delivery time is usually between 1-2 business days.</li> <li>For enquiries regarding the delivery of your order, contact Star Track Customer Service on 13 23 45 - and quote the above consignment number.</li> <li>If you have not received any information after contact with Star Track, please contact us to confirm that the address for delivery logged with us are correct. We will then contact you with the appropriate action.</li> </ul> <h3 class="subtitle"><strong>International delivery</strong></h3> <p class="gotham-book">To track orders sent by DHL, go to <a href="http://www.dhl.com.au/en/express/tracking.html" rel="noopener" target="_blank">DHL tracking</a></p> <div class="help-divider">&nbsp; <a class="faqtitle" name="internationalOrders"></a></div> <h2>International orders</h2> <p class="gotham-book">Deliveries to destinations outside Australia are made by DHL courier, and cannot be made to post office boxes. Charges for international delivery destinations are available below. For international deliveries we will hold your order until we can send you all your items at once.</p> <div class="table-responsive gotham-book"> <table border="1" cellpadding="7" cellspacing="0" class="faq-table"> <tbody> <tr> <th class="first" style="text-align:center">Parcel Weight</th> <th class="first" style="text-align:center">New Zealand</th> <th class="first" style="text-align:center">Hong Kong</th> <th class="first" style="text-align:center">US &amp; Canada</th> <th class="first" style="text-align:center">United Kingdom</th> </tr> <tr> <td>Up to 1kg</td> <td>$30</td> <td>$35</td> <td>$40</td> <td>$45</td> </tr> <tr> <td>1.5kgs</td> <td>$35</td> <td>$45</td> <td>$50</td> <td>$60</td> </tr> <tr> <td>2kgs</td> <td>$40</td> <td>$50</td> <td>$60</td> <td>$70</td> </tr> <tr> <td>2.5kgs</td> <td>$45</td> <td>$60</td> <td>$70</td> <td>$80</td> </tr> <tr> <td>3kgs</td> <td>$50</td> <td>$65</td> <td>$75</td> <td>$90</td> </tr> <tr> <td>3.5kgs</td> <td>$55</td> <td>$75</td> <td>$85</td> <td>$100</td> </tr> <tr> <td>4kgs</td> <td>$60</td> <td>$80</td> <td>$95</td> <td>$105</td> </tr> <tr> <td>4.5kgs</td> <td>$65</td> <td>$85</td> <td>$100</td> <td>$115</td> </tr> <tr> <td>5kgs</td> <td>$70</td> <td>$95</td> <td>$110</td> <td>$125</td> </tr> </tbody> </table> </div> <p class="gotham-book">&nbsp;</p> <p class="gotham-book">If your order weighs more than 1.0kg (2.2lb, roughly equivalent to 1 or 2 paperbacks), we'll let you know what your delivery charge will be, and seek your approval before sending your order.</p> <p class="gotham-book">Please note that some countries may charge the recipient duties on the 'import' of parcels from time-to-time. As these charges are the responsibility of the recipient, please check the customs service in your destination country to see if charges are applicable.</p> <p class="gotham-book">To track orders sent by DHL, go to <a href="http://www.dhl.com.au/en/express/tracking.html" rel="noopener" target="_blank">DHL tracking</a></p> <div class="help-divider">&nbsp; <a class="faqtitle" name="restrictions"></a></div> <h2>Delivery restrictions</h2> <p class="gotham-book"><strong>Remote areas: </strong>Please note that there may be a surcharge if shipping international orders to a remote area. You can check if the delivery address is in a remote area at&nbsp;<a href="http://www.dhl.com.au/en/express/shipping/shipping_advice/surcharges.html" rel="noopener" target="_blank">DHL Remote Area Services</a>.</p> <p class="gotham-book"><strong>Reshipping: </strong>If your order is returned to us by the delivery company due to incorrect or insufficient delivery details, you will be charged the cost of reshipping the order. Please note that if the delivery address is incorrect and the order has been shipped, depending on the delivery option selected we may not be able to change the delivery address until the order has been returned.</p> <div class="help-divider">&nbsp;</div> <a class="faqtitle" name="deliveryProblems"></a> <h2>Problems with your delivery</h2> <p class="gotham-book">In the event that the courier company fails to deliver your order due to invalid address information, they will return the order back to Dymocks Online.</p> <p class="gotham-book">Dymocks Online will do their best to ensure the information you have input is accurate. We cannot guarantee that your order will arrive at its destination if you have not provided correct address details and as much information as possible to assist the couriers when delivering e.g. company name, level, suite etc.</p> <p class="gotham-book">If your order has not yet been shipped you will need to send Dymocks Online an email advising the error and requesting a change in details. If your order has a status of "packed" or "shipped" we will not be able to guarantee any change in shipping details.</p> <p class="gotham-book">Unfortunately, you will be liable for any costs incurred in return to sender parcels if the information you provided was inaccurate.</p> </div> </div> </div></div></div></div></div><div class="webpart-separator"></div> <div class="item-carousel-block"> <div class="row"> <div class="col-xs-24"> <div class="title-bar-container"> <table class="title-bar-content"> <tr> <td> <h2 id="p_lt_ctl01_pageplaceholder_p_lt_ctl00_ItemCarousel_CarouselTitleBar_TitleElement" class="title-bar-title">Booklovers who bought this item also bought</h2> </td> <td class="title-bar-link-container"> </td> </tr> </table> <hr class="title-bar-line"> </div> <div id="p_lt_ctl01_pageplaceholder_p_lt_ctl00_ItemCarousel_CarouselContainer" class="carousel-container"> <div id="p_lt_ctl01_pageplaceholder_p_lt_ctl00_ItemCarousel_CarouselSliderContainer" class="item-carousel-slider" data-nb="5" data-na="true" data-lazy="true"> <div class="slick-slide"> <div class="product-tile" data-isbn="9780008480165" data-rrp="34.99" data-price="34.99" data-savings="0.00"> <a target="_blank" class="product-tile-img-container" href="https://www.dymocks.com.au/book/noise-special-edition-by-daniel-kahneman-and-olivier-sibony-and-cass-r-sunstein-9780008480165" title="Noise Special Edition"> <div class="product-tile-img product-image hero-img lazy" src="/Pages/ImageHandler.ashx?q=9780008480165&w=&h=180"> </div> </a> <a target="_blank" class="product-tile-title product-title" href="https://www.dymocks.com.au/book/noise-special-edition-by-daniel-kahneman-and-olivier-sibony-and-cass-r-sunstein-9780008480165" title="Noise Special Edition"> Noise Special Edition </a> <div class="product-tile-desc product-tile-author" title="Daniel Kahneman, Olivier Sibony, Cass R. 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<strong>{{title}}</strong> </h2> </div> <div class="col-xs-2 text-right"> <button type="button" class="close text-black" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button> </div> </div> </div> <div class="simple-form-panel-content"> <div class="row"> <div class="col-xs-24"> <strong>{{message}}</strong> </div> </div> </div> </div> </script> <script type="text/template" id="confirmation-details-template-rec"> <div> <div class="simple-form-panel"> <div class="simple-form-panel-header"> <div class="row"> <div class="col-xs-22"> <h2 class="text-inline-middle "> <i class="fas fa-check-circle text-green"></i>&nbsp; </h2> Added to cart </div> <div class="col-xs-2 text-right"> <button type="button" class="close text-black" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button> </div> </div> </div> <div class="simple-form-panel-content"> <div class="row"> <div class="col-xs-24"> <div class="modal-cart-product"> <div class="col-xs-24 col-sm-5 spacer-bot-sm"> <a class="modal-cart-product-img" :href="product.productUrl" :title="product.title"> <div class="product-image spinner-img promo-img lazy modal-cart-product-img" :style="{'background-image':'url('+ product.imageUrl+')'}"></div> </a> </div> <div class="modal-cart-product-content col-xs-24 col-sm-18 text-center-xs"> <a class="modal-cart-product-title-container" :href="product.productUrl"> <span class="modal-cart-product-title">{{ product.title }}</span> </a> <div class="modal-cart-product-author">{{ product.author }}</div> <div class="modal-cart-product-format">{{ product.format }}</div> <div class="modal-cart-product-price-original-container" v-if="product.totalDiscountAmount > 0"> <span class="modal-cart-product-price-original" v-if="getOriginalPrice(product) > 0"> ${{ getOriginalPrice(product) | formatPrice }} </span> <span class="modal-cart-product-discount"> &nbsp;&nbsp;${{ product.totalDiscountAmount | formatPrice }} saved </span> </div> <div class="modal-cart-product-price"> ${{ product.totalPrice | formatPrice }} </div> <div class="modal-cart-product-qty">Qty: {{ product.quantity }}</div> </div> </div> </div> </div> <div class="row"> <div class="col-md-offset-12 col-sm-offset-12 col-md-12 col-sm-12 col-xs-24"> <div class="spacer-top-sm"> <a class="btn btn-secondary full-width text-center reverse-btn" href="#addToCartModal" role="button" data-toggle="modal">CONTINUE SHOPPING</a> </div> <div class="spacer-top-sm"> <a class="btn btn-primary full-width text-center" :href="checkoutUrl">CHECKOUT</a> </div> <div class="spacer-top-sm"> <a class="btn btn-default full-width text-center" :href="cartUrl" role="button">VIEW CART</a> </div> </div> </div> </div> </div> <div class="simple-form-panel" v-if="showPromotionPanel"> <div class="row"> <div class="col-xs-24"> <div class="title-bar-container"> <table class="title-bar-content"> <tr> <td> <h2 class="title-bar-title">{{promotion.name}}</h2> </td> <td class="title-bar-link-container"> <a :href="promotionBaseUrl + promotion.slug" class="title-bar-link">View all</a> </td> </tr> </table> <hr class="title-bar-line"/> </div> <div class="promotions-container" v-if="!promotion.applied && promotion.messageHTML && promotion.messageHTML.length > 0"> <h4 v-html="promotion.messageHTML" >{{ promotion.messageHTML }}</h4> </div> <div class="carousel-container" v-if="!promotionGlobal && otherPromotionProducts && otherPromotionProducts.length > 0"> <div id="PromotionCarouselSliderContainer" class="item-carousel-slider" data-nb="3" data-vw="false" data-na="true"> <div v-for="(product, index) in otherPromotionProducts"> <div class="slick-slide"> <div class="product-tile"> <a class="product-tile-img-container" :href="product.productUrl" :title="product.title"> <div class="product-image spinner-img product-tile-img lazy" :style="getProductImage(product)"> </div> </a> <a class="product-tile-title product-title" :href="product.productUrl" :title="product.title"> {{ truncateText(product.title) }} </a> <div class="product-tile-desc"> <span class="product-author" id="AuthorDesc"> {{ product.author }} </span> </div> <div class="product-tile-review"> <div :class="getRatingClass(product)" :title="getRatingTitle(product)"> <i :class="getRatingStar(product, 1)"></i> <i :class="getRatingStar(product, 2)"></i> <i :class="getRatingStar(product, 3)"></i> <i :class="getRatingStar(product, 4)"></i> <i :class="getRatingStar(product, 5)"></i> </div> </div> <div class="product-tile-controls"> <div Id="AddToWishlist" :class="wishListClass(product)" :data-isbn="product.isbn" @click="addToWishList(product)" :ref="'prod-' + product.isbn"> <i class="icon-wishlist far" title="Add to Wishlist"></i> </div> &nbsp;&nbsp; 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What is the point of the book talking to strangers?

Largely using high-profile cases with which readers will be familiar, Malcolm Gladwell wants to teach us how to communicate better with those who are different. He presents us with two puzzles: First, why can't we tell when the stranger is front of us is lying to our face? (ANSWER: Because we default to truth.

What genre of book is talking to strangers?

Self-help bookTalking to Strangers / Genrenull

Is talking to strangers good?

Research has shown that engaging in conversations with strangers has many positive health benefits, including increased happiness, a strengthened sense of belonging, increased mental sharpness, a decreased sense of loneliness and isolation, and improved trust.

Who wrote how do you talk to strangers?

Talking to Strangers: What We Should Know about the People We Don't Know is a nonfiction book written by Malcolm Gladwell and published by Little, Brown and Company (hardcover version) on September 10, 2019. ... Talking to Strangers..