Is kaiser a good medicare advantage plan

This is a Medicare Advantage plan, which means that it generally replaces your Medicare coverage. You agree to let Kaiser manage your Medicare benefits. It is an HMO (health maintenance organization) with a closed network of providers. 

Kaiser Permanente Senior Advantage is considered the “partner plan” of Kaiser HMO. That means that if you are a retiree enrolled in Kaiser HMO, you’ll be transferred into Kaiser Permanente Senior Advantage when you turn 65, once Medicare has approved your enrollment form.

New for 2023

Cost sharing will be eliminated for lactation supplies and services, as well as male condoms.

How the plan works

  • You choose a primary care physician (PCP) from Kaiser’s network, who coordinates your care and refers you to specialists. Your costs will only be covered for services authorized by your primary care physician.
  • The plan provides coverage for services outside of the Kaiser network only in cases of emergency.
  • Kaiser provides behavioral health services.
  • The Centers for Medicare and Medicaid Services must approve the service area for each Medicare plan. If your home zip code is outside of the Kaiser Senior Advantage service area, you will not be eligible to enroll. Eligible zip codes can change throughout the year. Please contact the Retirement Administration Service Center, Kaiser or Medicare.gov if you have a question about the eligibility of a particular zip code.
  • You’re covered for emergency and urgent care anywhere in the world if you get hurt or sick while traveling,  Visit Care While Traveling on the Kaiser Permanente website or call the Away from Home Travel Line at 951-268-3900. 

Best fit for you if:

  • You and the family members you cover live in California
  • You want lower out-of-pocket costs
  • You like having one doctor manage your care
  • You are comfortable with out-of-network coverage only in emergencies

Learn more

If you will be Medicare-eligible in 2023 and would like to learn more about Kaiser Senior Advantage, register for a virtual information session.

2023 plan costs

Typical out-of-pocket costs

  • Office visit/urgent care visit: $20 (preventive care has no charge)
  • Emergency room: $65
  • Hospital stay: $250
  • Prescription drugs: $5, generic; $25, brand name

Moving outside California?

UC offers a Medicare Coordinator Program (administered by Via Benefits) to retirees and to families whose members are all eligible for or enrolled in Medicare and live in a state outside California.

Kaiser Permanente has consistently received top ratings for its individual insurance and Medicare plans, often ranking far ahead of any competitors. It has a unique model of having insurance and medical care as branches of the same company. This is great for those who want a streamlined experience between health insurance and health care, but these policies are not a good fit for those who want flexibility when choosing their health care providers.

Our thoughts

Kaiser Permanente has frequently been named as one of the best health insurance providers in the country.

Both Kaiser's individual and Medicare plans are very well rated, earning between 4 and 5 stars overall, based on their coverage and service. Plus, the company's average rating is consistently higher than many other major insurance companies.

The company only operates in select states, meaning many individuals might not even be able to access these plans. However, if you live in an area where Kaiser operates, these policies could give you great coverage at affordable rates.

The cost of Kaiser insurance varies by policy type. For example, Kaiser's individual and family health insurance plans are usually cheaper than those from other insurers, while its Medicare Advantage plans are often more expensive than other providers.

In both cases, the quality of care you get with Kaiser's integrated system sets it apart from the competition. The insurance coverage directly syncs with Kaiser's hospitals and medical centers. This streamlines your claims and coverage process. It also helps keep Kaiser's costs low so that it can offer you affordable policies.

The downside of Kaiser health insurance is that most plans have no out-of-network coverage except for urgent care or emergencies. If you prefer an insurance plan with more flexibility, then we suggest choosing Anthem or Blue Cross Blue Shield, which is accepted by 90% of doctors across the country.

Where is Kaiser Permanente available?

Kaiser Permanente offers health insurance plans in eight states and the District of Columbia. This includes areas on the West Coast, in the Mid-Atlantic region and more. If Kaiser isn't available in your state, consider one of our other best-rated health insurance companies.

Kaiser insurance availability map

Find Cheap Health Insurance Quotes in Your Area

Kaiser Permanente may only operate in a few states. However, it's still considered a major insurance company because of the significant market share it has in those areas. According to enrollment data, Kaiser is one of the top three largest individual health insurance providers in each state or region where it operates.

Health insurance plan options

Kaiser Permanente offers multiple types of health insurance, including individual plans, family plans, Medicare, Medicaid and group health insurance.

Most Kaiser insurance plans are HMO (health maintenance organization) plans, and this type of health insurance only covers in-network care and generally has cheaper monthly costs. This means your medical benefits are limited to Kaiser's 700 medical offices and 39 hospitals. You're also required to select a primary care physician who can refer you to specialists as needed.

A key concern for those with ongoing health conditions is that this integration between insurance and health care limits your access to specialists who are not affiliated with Kaiser. Keep in mind that Kaiser may have similar providers.

The limited network can also be a problem for frequent travelers. When you're away from home, only urgent care and emergency room services are covered at facilities that are not affiliated with Kaiser. The company also has a dedicated travel line to help you navigate circumstances, coverage or preapproval when you’re traveling to another Kaiser service area or outside of the service area.

Coverage, member resources and unique features

Kaiser Permanente's health coverage stands out in two ways:

  1. Its integration of health insurance with health care makes it easier for you to track costs and manage claims.
  2. The strong preventive care program includes access to screenings, health resources, lifestyle programs and health classes.

Depending on your plan, Kaiser's member services may include:

  • Women's health services
  • Mental health
  • Addiction and recovery
  • Chiropractic care

  • Wellness coaching
  • Prescription delivery
  • Dental care (add-on)
  • Vision care (add-on)

The company's powerful suite of digital tools also stands out from the competition. Plans include:

  • Telehealth over phone, video or email
  • Online access to health records including test results, doctor's notes and vaccination records
  • A cost lookup tool
  • The ability to schedule or cancel appointments
  • Health insurance management including tracking your deductible

Plus, there are fitness resources including discounted gym memberships, health calculators and discounted massage therapy.

Cost of Kaiser insurance

The monthly cost of Kaiser insurance ranges from about $300 to nearly $1,000 per month based on factors such as the coverage level you choose and your age.

Average monthly cost of Kaiser Permanente insurance

Tier

Age 21

Age 40

Age 60

Bronze $295 $377 $522
Silver $373 $474 $735
Gold $417 $534 $853
Platinum $460 $588 $970

Based on available policies in California.

Keep in mind that these base rates are for individuals paying full price for health insurance. Health insurance subsidies through the Affordable Care Act (ACA) can help reduce your monthly insurance bills, and you can qualify for these health insurance discounts based on your income and family size.

Kaiser health insurance is usually cheaper than other major insurance companies such as Blue Cross Blue Shield.

Monthly cost of Kaiser health insurance

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Insurer

Monthly cost

Molina $352
Kaiser Permanente $474
Oscar $491
Bright Health $509
Anthem Blue Cross $517
Blue California $555

Average monthly cost of a Silver plan for a 40-year-old in California.

The cost of Kaiser health insurance also changes by location. States are priced individually, but there are some regional trends on the West Coast. California, Washington and Oregon have similarly priced plans, with Oregon having the cheapest rates of the three. On the East Coast, costs change more between the neighboring states of Virginia and Maryland.

A 40-year-old could pay 41% more each month to get Kaiser insurance in Virginia than they would in Maryland. Some of this difference is due to overall pricing trends in the two states.

Where is Kaiser Permanente the cheapest?

Kaiser Permanente health insurance has the lowest average prices in Maryland, with a Silver plan costing an average of $335 per month.

Insurer

Monthly cost

Maryland $335
Colorado $396
Washington, D.C. $400
Oregon $447
Washington $450
Georgia $467
California $474
Hawaii $482
Virginia $471

Average cost for a 40-year-old purchasing a Silver plan.

Customer reviews and complaints

Kaiser Permanente receives top-tier scores across several different metrics, showing that it's a company that provides strong coverage and great customer service.

Kaiser Permanente rankings

How satisfied are existing customers?

According to J.D. Power, Kaiser Permanente scored as the No. 1 insurance company for health insurance customer satisfaction in all of its locations where plans were ranked. In a separate J.D. Power study of Medicare Advantage customers, Kaiser also ranked as the top company for customer satisfaction.

The consistency of these ratings shows that consumers are happier overall with Kaiser Permanente than with other health insurers.

How are Kaiser's plans ranked?

As to overall plan rankings, Kaiser Permanente is very highly rated for both its individual and Medicare Advantage plans, with nearly all plans having between 4 and 5 stars on HealthCare.gov or Medicare.gov. The one exception is the PPO health insurance plan in Washington state, called Kaiser Options, which has a lackluster rating of 3.5 stars.

Policyholders have said they appreciate the convenience of having all aspects of health care available within the Kaiser facilities.

Does Kaiser Permanente get many complaints?

Kaiser also has a good rating from the National Association of Insurance Commissioners (NAIC), scoring an average of 0.24 on the complaint index, which means it receives 76% fewer complaints than a typical company of its size.

The most common complaint is claim handling delays. While delays are not ideal, other large insurance companies can have a high rate of claim denials, which is more problematic.

What are the reviews of Kaiser Permanente's doctors and medical care?

In California, Kaiser Permanente received an average of 4.5 stars out of 5 for the quality of medical care, according to the state report card. This is much better than the 3.1-star statewide average for health insurance plans.

However, Kaiser only received 2.5 stars for the overall patient experience. This is low, but it matches the statewide average for all insurers, indicating that patients are often not satisfied with their experience, regardless of insurer.

Note that policyholders in some locations have reported that it's difficult to access mental health care at some Kaiser facilities, which the company says is due to staffing shortages.

What do Medicare Advantage policyholders say?

Survey data collected by Medicare reveals that Kaiser's Medicare Advantage policyholders are very happy with their coverage, their ability to get prescriptions and the quality of their health care. In contrast, enrollees give the company lower ratings for their ability to get health care and coordination of care, such as follow-ups after tests.

Category

Kaiser Permanente star rating

National average rating

Rating of drug plan 5.0 3.4
Getting needed prescription drugs 5.0 3.5
Rating of health plan 4.9 3.4
Rating of health care quality 4.6 3.5
Customer service 4.4 3.7
Getting appointments and care quickly 4.1 3.8
Getting needed care 3.4 3.6
Care coordination 3.3 3.7

National average of Medicare Advantage policyholder surveys via Medicare.gov.

Frequently asked questions

Is Kaiser a good insurance company?

Yes, Kaiser Permanente is a good health insurance company, earning top scores for customer satisfaction, preventive care and overall plan experience.

Does Kaiser have HMO plans or PPO plans?

Most Kaiser health insurance plans are HMO plans, meaning you'll generally have lower monthly costs, but your health coverage is limited to in-network doctors and facilities. Some PPO plans may be available, but these are generally not as well-rated as Kaiser's HMO plans.

How much is Kaiser insurance per month?

The average monthly cost of insurance from Kaiser Permanente will heavily depend on your state of residence. For example, Kaiser rates for health insurance range from $335 in Maryland to $474 in California. For those purchasing insurance on the marketplace, the amount you pay may be reduced because of health insurance subsidies.

Does Kaiser offer "Obamacare" insurance plans?

Yes, you can buy Kaiser Permanente insurance from the "Obamacare" Health Insurance Marketplace. Kaiser plans are not available nationwide and are only available to those who live in the states where the company operates.

Can I add dental to my Kaiser health insurance?

Yes, you can add dental insurance to your Kaiser medical insurance during open enrollment. Depending on your location and situation, you can either sign up directly through Kaiser Permanente or by choosing a dental plan listed on the marketplace.

Methodology and sources

Cost comparisons were developed using 2022 public use files from the Centers for Medicare and Medicaid Services (CMS). Calculations were based on provider, location, age and plan tier. Ranking data was sourced from separate CMS public use files.

Additional sources include provider marketing material, HealthCare.gov, Medicare.gov, J.D. Power, the Kaiser Family Foundation, the National Committee for Quality Assurance (NCQA) and the State of California's Office of the Patient Advocate.

The National Association of Insurance Commissioners (NAIC) average complaint score is based on a weighted average of all subsidiaries based on total premiums.

What Medicare Advantage plan has the highest rating?

Kaiser Permanente's Medicare Advantage plans score above all other major Medicare Advantage providers in terms of Medicare star ratings. Kaiser Permanente earned 844 points out of 1,000 in J.D. Power's 2022 Medicare Advantage Study, netting it the top spot for customer satisfaction out of nine providers measured.

What is the highest rated Medicare Advantage plan in California?

Kaiser Permanente and Sharp Health Plan have the highest-rated Medicare Advantage plans in California. If you're looking for a plan that offers more provider flexibility, AARP/UnitedHealthcare has a large provider network and offers PPO plans that provide out-of-network coverage.