Lenovo tablet charging port repair cost

O.P.

Hello,

I gave my Dad a Lenovo Tablet M10 Plus in March this year. He called today to say that the charging port is damaged (bent pin) and asked how he can get it fixed. He's very careful with things, so it seems unlikely he's tried to force or yank the cord. Anyway, it's damaged.

I called Lenovo for advice and they first said to take it to a service centre, and when I asked where a nearby one was, he then said, oh no you can't take it in, we'll pick it up from you. If you've damaged it you'll have to pay for repairs, and if you didn't damage it, it'll be covered under warranty. The guy seemed very unsure of himself and reluctant to talk. Ok, I said I'll get Dad to call to arrange pick up.

Dad called and thinks he got the same guy, who spoke briefly and then hung up on him. Dad called again and got someone more helpful, who got him to send a pic of the port and then said, oh no we can't fix that, you'll have a buy a new tablet. He also told Dad that there's only 2 months left on the 12 month warranty, which can't be right because I bought it in March.

Anyway, given we've had 2 different stories from Lenovo, does anyone here know if the charging port can actually be fixed/replaced and if so, where to get this done? Dad's in Geelong, I'm in Melbourne. I've had charging port replaced on my Sony tablet, but I realise not all tablets are the same.

Should we push for a warranty repair? Take it back to Officeworks where I bought it? Any other advice?

If I have to get a new one (maybe a different brand) I will, but it seems crazy that it might need to be replaced after 6 months of light use!

Thank you,

FF

Edit: should add that we're happy to pay for repairs, but Dad called a few phone/computer repair places in Geelong today and they all said that they can't repair it

Our trained and experienced technicians can repair any problem you can throw at them. Our range of services cover:

In case you want to repair the charging dock, we are here to help. How frustrating is it, when you put your phone in charge and later come back to find out that it hasn’t charged at all? It is an absolute nightmare. Now, there could be a few straightforward reasons. 1. You never switched on the power socket that your phone was plugged into. Agonizing! 2. The charging cable does not fit completely into the charging port of your phone. 3. The charging adapter has stopped working. 4. The charging cable has gone bad. 5. The charging port of your phone is broken or damaged. 6. The charging IC is burnt. A charging port could be damaged in many ways. You could completely break the charging port. This issue is more common among Type-A, Type-B, and Type-C charging ports. Such charging ports are characteristics of Android smartphones and tablets. In iPhones and iPads, it is more common to scrape off the pins from the walls of the charging port. This happens because of using poor quality charging cables. Other times, it just the collection of dirt that prevents proper connection between the charger head and the charging port resulting into charging issues. It is highly likely that the charging port breaks off or the leads are scrapped off when tried to clean the dirt without the proper tool. Whatever be the reason, if the charging port is not working properly, Repair Mate fixes charging ports on most phones and tablets. The service is available for Android as well as iOS devices. Generally, charging port repair doesn't take long. So, most devices with charging port issues can be repaired within an hour or two except for those which require de-soldering and soldering of the charging port. LG L80 is one such phone. Also, most tablets’ charging port needs micro-soldering to fix. Sometimes, charging port comes attached with other parts such as audio jack and microphone, in a single unit. This is the case with iPhones. In such case, the whole dock is replaced with a new one and we make sure that all units function properly. Users must understand that phones and tablets have a dedicated microchip that regulates charging process. Whenever an incompatible adapter is used, or poor-quality charger is used, they might not regulate the power supply into your devices as per standard of the manufacturing company. This may result in burning out of the charging IC. Hence, charging issues start to surface. Therefore, it is very important to use a good quality charging cable. As far as possible, we recommend using the original charger. Since charging port is concerned with the power system of the device, it requires quality parts and expert handling. Repair Mate guarantees both.

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