Senior product and customer insights manager amazon salary

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Job Description for Customer Insights Manager

Customer Insights Manager manages customer/consumer insight development, market research projects, and data analysis. Synthesizes the results of the projects into a deep understanding of customers and the market, and uses that knowledge to support product development, category management, and marketing initiatives. Being a Customer Insights Manager utilizes various methods including focus groups, surveys, competitor and industry research, to produce useful customer insight data and make recommendations to stakeholders. Requires a bachelor's degree. Additionally, Customer Insights Manager typically reports to a director. The Customer Insights Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Insights Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2022 Salary.com)... View full job description

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DESCRIPTION

Job summary
Are you eager to influence business decisions to improve the customer experience for people with disabilities across Amazon's products and services? Amazon is looking for an experienced, talented, and highly motivated individual to join our newly launched Accessibility Experience Strategy team.

As a Senior Product and Customer Insights Manager, you will own and contribute to studies that measure Amazon's end-to-end experience impacting People with Disabilities (PwD). You will drive studies across multiple product lines, geographies, and departments (e.g. Retail, Marketplace, and Digital), partnering with senior business leaders in developing studies, influencing change, and following up on actionable findings.

You will help Amazon continually raise the bar and help achieve our vision: to be Earth's Most Customer-Centric Company. If this role is right for you, you will be excited about the opportunity to be our PwD customers' advocate and influence their experience on Amazon!

The right candidate will:

• Have a passion for continuously improving the PwD experience
• Have experience influencing and earning the trust of senior stakeholders and moving business teams to take action
• Have significant creativity and excellent business judgment
• Have a strong sense of urgency and commitment
• Be a self-starter and an independent thinker who follow-ups on responsibilities in a timely manner while also being a strong team player
• Be a problem solver who always thinks about what to do next
• Possess flexibility and have a track record of delivering results in a fast-paced, highly ambiguous work environment

Key job responsibilities

• Manage ambiguity: understand needs across business units, geographies, and product lines; identify insights and create analysis requirements to help Amazon improve our experience for customers with disabilities.
• Study Management: lead large and complex studies, including scoping with business leaders, study design, data collection, data analysis, recommendations, and presenting results to senior management.
• Stakeholder Management: build strong relationships with stakeholders to understand priorities, define the roadmap, and collaborate on studies and actions to improve our customers' experience.
• Innovation: Identify, track, and monitor industry/experience trends and drivers of customer satisfaction. Develop new tools, methodologies, and/or standards for measuring customer experience.
• Teamwork: Work cross-functionally with colleagues to identify areas for collaboration and share knowledge and insights.

A day in the life
As a Sr. Product & Customer Insights Manager, you will own studies that evaluate the customer experience for people with disabilities. On any given day, this may include partnering with stakeholder teams to define the customer experiences to evaluate; determining the most effective methodologies to evaluate the customer experience, often in collaboration with other teams; conducting research; crafting a detailed and compelling narrative that identifies the top opportunities to improve the customer experience; and leading meetings with stakeholders and senior leaders about your work.

About the team
Our team's goal is to relentlessly identify opportunities to improve the customer experience. Our work influences business teams across Amazon to take specific actions make their products and services better for customers.

BASIC QUALIFICATIONS

• Bachelor's Degree
• 5+ years of experience in product or program management, product marketing, business development, customer research, or technology
• Experience in consulting or customer research
• Experience in an Accessibility-focused role (product, program, research)
• Experience overseeing roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience with end-to-end product delivery

PREFERRED QUALIFICATIONS

• Advanced knowledge of accessibility standards, such as WCAG, ARIA, Section 508, etc.
• Robust quantitative and qualitative analytical skills
• Strong communication skills, including experience discussing and reviewing results with senior management and writing complex documents
• Advanced degree (e.g., MBA) preferred

The pay range for this position in Jersey City is $136,000-184,100 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Pay Transparency Regulation of Jersey City Municipal Code. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.

The pay range for this position in Colorado is $136,000-184,100/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.