HRD-84-55 Published: Apr 13, 1984. Publicly Released: Apr 13, 1984. Skip to Highlights Highlights
GAO reviewed the leave management practices in the Office of Central Records Operations and the Office of Disability Operations of the Social Security Administration (SSA). Skip to Recommendations RecommendationsRecommendations for Executive Action
Full ReportThe Social Security Administration assigns Social Security numbers, and administers the Social Security retirement, survivors, and disability insurance programs. They also administer the Supplemental Security Income program for the aged, blind, and disabled. Agency DetailsAcronym:SSA Website:Social Security Administration (SSA) Contact:Contact the Social Security Administration Local Offices:Find a Social Security Office Near You Main Address:6401 Security Blvd. Toll Free:1-800-772-1213 TTY:1-800-325-0778 Forms:Social Security Administration Forms Government branch:Independent Agency Popular Services from Social Security AdministrationRetirement Benefits Disability Benefits Get, Replace, or Correct a Social Security Card MySocialSecurity Online Account Social Security's Popular Baby Names Related Agency
When It Takes Too Long for Benefits to Be PaidIf several months after you have been awarded Social Security disability benefits, the benefits still have not been paid to you, there are three ways to approach the problem:
The Social Security Administration recommends that you or your attorney send a fax inquiring about your case if you have not received a Notice of Award within 45 days of the date of the favorable decision on your disability hearing. If there is no response, 45 days after the first fax, send a second fax to the same fax number addressed to the attention of the module manager. Be sure to enclose a copy of the first fax. If there is still no response 45 days after the second fax, send a third fax to the same number addressed to the attention of the Division Program Manager. Enclose copies of earlier faxes. If there is still no response, 45 days later send a fax to the Center for Program Support at 410-966-0715 enclosing copies of all previous correspondence. If you are under age 55 and your disability case went to federal court, payment will probably be handled at OCO in Baltimore by the Special Appeals and Examining Section (SAES), not one of the regular mods. The SAES telephone number is 410-966-8411, fax 410-966-1998. If you reside in a foreign country, payment may be handled by the Office of International Operations, which is sometimes referred to as PC 8. The fax number is 410-965-8020. If you cannot figure out who to contact, try telephoning the Social Security Administration’s Office of Public Inquiries, 410-965-7700. If your benefits are to be paid by one of the regional payment centers, it usually works best to fax a letter to the payment center. Faxing works better than mailing letters. If you are receiving disabled adult child’s benefits, payment will be handled by OCO in Baltimoreif your wage earner parent is receiving disability benefits and is under age 55. If your disabled wage earner parent is over age 55 or is retired or deceased, payment is handled by a regional payment center. However, if you are also receiving benefits on your own account, jurisdiction for the entire case may remain with OCO in Baltimore. Widow(er)’s benefits are paid from regional payment centers. When a widow(er) who is under age 55 is also entitled to benefits on his or her own account, jurisdiction can be split between OCO and one of the regional payment centers. The widow(er) may get a monthly check issued from each location. In these dual entitlement cases, you need to use your deceased spouse’s Social Security number to inquire about your widow(er)’s benefits and your own Social Security Number to inquire about payment based on your own earnings record. SSI payments are processed by the local Social Security field office. If there is a problem with payment, try to contact the SSI claims representative who is handling the case. If that doesn’t work, contact a supervisor at the field office or the field office manager. If the manager cannot solve the problem, the Social Security Administration recommends that you contact the executive officer in the Social Security Administration regional office. Why am I getting a letter from Social Security central operations?Whenever we send you a notice, it is because there is something you should know or do about your claim, benefit status or benefit amount. We send you a notice before we make a change to your benefit amount or eligibility. We will send a notice whenever we must tell you about activity on your case.
How do I send documents to Social Security?You can upload documents by using the Send Response for Individual Case link on the Electronic Records Express Home page. The upload function is also available while accessing a claimant's electronic folder through the Access Claimant's Electronic Folder link.
What is office of Central Operations Baltimore Maryland?The Office of Central Operations (OCO) (S2R) provides executive direction and leadership for the nationwide establishment and maintenance of basic records supporting Social Security programs, foreign claims operations and OCO disability operations.
How do I contact the Social Security office?1 (800) 772-1213Social Security Administration / Customer servicenull
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Social security administration office of central operations address
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