What can I use my WellCare Flex Card for

wellcare | Flex Card for Dental, Vision, and Hearing (DVH): Important Information

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Attention Valued Partner,
Contact a Pinnacle Representative if you have any questions.
Please note: if you are a member with questions about the Wellcare flex card, please call WexHealth at 1-833-299-5093. CareValue is unable to answer questions or assist with any member issues.
Expanded Flexible Spending Card for DVH
Flex Card for DVH Highlights include:
Questions? Call us at 855-888-8326.
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Attention Valued Partner,

We are offering the Flexible Spending Card (Flex Card) for DVH as part of our Supplemental Benefit key enhancements for 2022.

Please find below some important information on the balance inquiry system of the Flex Card for DVH:

When calling the IVR (Interactive Voice Response) system, members who have a Flex Card for DVH with an allowance greater than or equal to $750 with a separate Vision purse will only receive their Dental and Hearing purse balance. Note: Purse refers to the dollar amounts used for different covered service types.
Other purses (Vision or SSBCI Utility for applicable plans) are not currently available via the IVR.
Wex, our vendor partner for the Flex Card for DVH, is aware of the IVR issue and is working towards resolving it by the end of Q2 2022.
The best way for members to access their balances is through either of the following:
- Accessing their account online through the vendor’s member login, or on the mobile app (Benefits by Wex), OR
- Calling WexHealth at 1-833-299-5093 and connecting with a Customer Service Representative. ***Please note: Wex WILL NOT give out members’ balance information to a broker or Power of Attorney (POA) without the member present.

You can review our prior email for more information on the Flex Card for DVH.

We hope you find this information helpful. As always, thank you for your continued partnership!

Contact a Pinnacle Representative if you have any questions.

1 (800) 772-6881

Please note: if you are a member with questions about the Wellcare flex card, please call WexHealth at 1-833-299-5093. CareValue is unable to answer questions or assist with any member issues.

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Expanded Flexible Spending Card for DVH

As a part of Wellcare's Supplemental Benefit key enhancements, the Flexible Spending Card (Flex Card) for DVH will be offered for Wellcare and Ascension Complete, and will be available on more plans across the country for 2022.

The Flex Card for DVH is a prepaid VISA debit card that may be used to reduce out-of-pocket expenses related to additional dental, vision, and hearing services. It will ideally be used after the base benefit allowance has been exhausted (better buying power), but this is not a requirement.

Flex Card for DVH Highlights include:

Offered in all 36 states within Wellcare's Medicare footprint
The number of plans offering this benefit have almost doubled for 2022
The Flex Card for DVH IS EASY to use!
~~Members will automatically receive their pre-loaded and activated VISA debit card in the mail, and dollars are available on day 1 with no waiting

~~Members can access their account via phone, portal and/or IVR
Benefit amounts range from $100 to $2,500
New for 2022:
~~Benefits with an allowance of $750 or greater will have separate purses (amounts that can be used for different covered service types)

~~~~Vision Only purse and Dental and Hearing combined purse
~~~~The Vision purse will be capped at $250, and the rest of the allowance will be allocated to the Dental and Hearing benefit
The Flex Card for DVH gives members greater "buying power" on their supplemental dental, vision, and hearing benefits for both in- and out-of-network expenses
Members can easily submit a claim for reimbursement for transactions at Wellcare providers who do not accept VISA
Wellcare's vendor partner for the Flex Card for DVH is Wex

Important Notes:

The Flex Card for DVH will only work at providers with a valid Merchant Category Codes (MCC) who accept VISA. Eligible McCs are: 8021-Dental; 8042 & 8043-Vision; 5975-Hearing Aids and Sales
Not all plans/markets offer the Flex Card for DVH. Check specific plan benefits before discussing with beneficiaries

Product Resources:

For easy access to Wellcare product and benefit information, please review the resources below to see what benefits your members can take advantage of, and why Wellcare should be their healthcare provider of choice.

Flex Card for DVH Overview
Flex Card for DVH Video
2022 AEP Readiness Resources

View Details >View Details >

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What is the WellCare flex card used for?

The Wellcare Flex Card Visa is a prepaid debit card you can use to pay for any dental, vision or hearing, and in some cases, utility, services beyond your plan benefits.

Does Walmart take the WellCare flex card?

Pay for any cost above your benefit amount (and non-covered items) as you normally would when you check out. Participating retailers include CVS, Walgreens, Duane Reade, Walmart, Dollar General, Family Dollar, Rite Aid, and select independent pharmacies.

What does Medicare flex card pay for?

A Medicare Advantage Flex Card is a prepaid debit card you can use to pay for specific health care costs. The amount that comes preloaded on the card — and the services and items you are allowed to spend it on — is determined by your Medicare Advantage provider.

Can I use my WellCare flex card online?

The WellCare Incentive Card can be used in-store or online at any merchant in the United States and District of Columbia everywhere Visa debit cards are accepted. No ATM or cash access is available on this card.

wellcare flex card