Alcohol dependence can be diagnosed when a person experiences any three of the following symptoms concurrently: Show
If you suspect that you or someone you know has developed an alcohol dependency, it is very important that medical advice is sought. People who see a doctor for help to cut down on their alcohol consumption may benefit from the following:
More informationFor more information on alcohol problems, see Alcoholism (Alcohol Dependence).
For more information on drinking alcohol, including drinking disorders and alcohol’s effect on the body, as well as some useful tools, see Alcohol and Drinking.
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All content and media on the HealthEngine Blog is created and published online for informational purposes only. It is not intended to be a substitute for professional medical advice and should not be relied on as health or personal advice. Always seek the guidance of your doctor or other qualified health professional with any questions you may have regarding your health or a medical condition. Never disregard the advice of a medical professional, or delay in seeking it because of something you have read on this Website. If you think you may have a medical emergency, call your doctor, go to the nearest hospital emergency department, or call the emergency services immediately. To help bar staff develop skills to handle difficult situations when serving alcohol, we have developed the following training videos. These videos simulate real-life situations commonly faced by staff at licensed venues. Shown from the perspective of a staff member, several different scenarios play out, showing the do's and don'ts of refusal of service and providing solutions to typical problems. How to use the Behind the bar training videosUse these videos to complement staff induction and RSA refresher training at your licensed venue or organisation. When the pause sign appears on-screen, pause the video and discuss with your group. Click on the discussion links following each of the videos for prompts to start a conversation about handling each of the situations. You can also download Behind the Bar refusal of service signs and LCD images to display at your venue. Think aheadIn this video the bartender is concerned with a patron's safety—she is consuming alcohol rapidly and may be alone. Although not making any trouble, she is showing clear signs of intoxication. The bartender's thought is to slow her rate of alcohol consumption as the evening progresses and possibly prevent an unwanted situation from occurring. How would you deal with this situation? Transcript of the 'Think ahead' video. Download the 'Think ahead' sign to display back-of-house. Discussion starters(Download the 'Think ahead' discussion starters handout.)
We all play a roleIn this video, a group of patrons cannot be seen from the bar area, but the glassy observes them during his rounds. He notices the designated driver going to the bar to purchase drinks for his friends who are showing signs of intoxication. The video highlights the importance of teamwork and communication among staff to ensure all areas of a licensed venue are monitored. How would you handle this scenario? Transcript of the 'We all play a role' video Download the 'We all play a role': Discussion starters(Download the 'We all play a role' discussion starters handout.)
Just one moreIn this video an unduly intoxicated patron tries several tactics to get served more liquor. How would you deal with this situation?
Download the 'Just one more' signs and LCD images to display at your venue. Discussion starters(Download the 'Just one more' discussion starters handout.)
Tricky situationIn this video, club member Jim is trying to get his unduly intoxicated mate served more alcohol. How would you handle this scenario?
Download the 'Tricky situation' signs and LCD images to display at your venue. Discussion starters(Download the 'Tricky situation' discussion starters handout.)
You should be familiar with the procedures your venue has in place to deal with situations where you need to refuse service. Talk to your licensee or approved manager if you're not sure. Test your knowledge again by taking the unduly intoxicated patrons and the responsible service of alcohol online refresher course and quiz. How do you respond to an intoxicated customer?Do be polite and avoid value judgements. Use tact – politely inform the patron you will not serve them any more alcohol. Do point to posters/signs behind the liquor service point to reinforce your decision. Do explain the reason for refusal of service (e.g. showing signs of being unduly intoxicated).
What are 3 types of assistance that can be given to an intoxicated person?Here are 4 strategies to help you deal with intoxicated patrons:. Bring Up Food.. Offer Water, Coffee or Tea.. Try Talking to the Group.. Avoid the Intoxicated Patron.. Which of the following should be done to an intoxicated guest?Staying calm is crucial. Don't argue with the drunk guest, don't call them out on being drunk, and don't embarrass them in front of other guests or employees. Pretend like you don't notice that this person is drunk and handle him or her as you would any other guest.
Which 4 steps should staff follow to determine if a person is drunk?frequency of drinking.. Speech. Incoherent, rambling and slurring.. Behaviour. Rude, offensive, overly friendly, annoying, confused, aggressive, violent and inappropriate.. Balance. Unsteady on feet, staggering and swaying.. Coordination.. |