Why does my Ghost Recon Breakpoint keep crashing Xbox One

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34 posts
last edited by Ubi-Keo

@ubi-keo yes I did go through the troubleshooting sorry and you didn’t answer my previous question so I will just re put it here

Is this a issue I should be concerned/worried about for my Xbox ,as it has now made my Xbox completely crash and the second time made my game froze to the point I had to power my Xbox off to to it from freezing?

Ubisoft Support Staff Ubi-Keo 5224 posts
last edited by

@justmerino Thanks for confirming that you went through the Xbox troubleshooting.

With regards to your concern, if the game is constantly crashing your console to the point that you need to turn it off and on again then I would probably recommend to avoid playing the game whilst we investigate the issue further.

As I previously mentioned the latest update should have addressed the crashes, and since the update we have not received any further reports via our support channels other than the three posts on this megathread.

Have you also tried uninstalling/reinstalling the game?

Official Response

“We work in the Dark, to serve the Light. We are Assassins.”🦅

@ubi-keo hi I will try to uninstall/reinstall and I am receiving crashes roughly once every 4-5 hours so with that info would you recommend me not playing RR or because it’s only 4/5 hours do you think it’s still a concern for my Xbox ?

like I say this is the only game that I have crashes with
thanks
Joseph

Ubisoft Support Staff Ubi-Mushy 1336 posts
last edited by

@justmerino Since the crashes seem far apart, it might be fine to just play for short periods of time.

Have you noticed your game crashing sooner than that? Or is it always during long play sessions?

Do you use quick resume at all?

Official Response

Go ahead and give me a like if my response helped you out :) || She/They

@ubi-mushy hi the times it has crashed it’s only been after 4-5 hours on playing on RR so I’m assuming that shouldn’t damage my Xbox ?

and no I don’t like to use quick resume

Joseph

Ubisoft Support Staff Ubi-Keo 5224 posts
last edited by

@justmerino Thanks for the information provided.

If you only experience this after a long play session then I would recommend playing the game for shorter periods of time for the time being to prevent you encounter frequent crashes.

Crashes shouldn't damage your console, however it is not ideal if you keep encountering frequent crashes then needing to power off your console.

I will pass this information on to the development team.

Official Response

“We work in the Dark, to serve the Light. We are Assassins.”🦅

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