Why wont my Samsung connect to the internet?

Last Update date : Nov 12. 2021

When you have difficulty connecting to Wi-Fi on your phone, you should check if the Wi-Fi signal is not found or if the Wi-Fi network is found but cannot connect. See the guide below to properly connect your Wi-Fi network.

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: 

Step 1. Go to Settings > Software Update.

Step 2. Tap Download and Install.

Step 3. Follow the instructions on the screen.

What to do if the Wi-Fi network is not detected?

There can be various reasons for the problem of not being able to connect to the Wi-Fi network normally. For example, the router may not be working properly or there is a problem with your phone's network settings. Check out the guide below.

Case 1. Make sure the router is available Click to Expand

Check if the router is working properly. Make sure it's on, connected to the internet, and your phone is within Wi-Fi range of the router. Also, if there are too many devices connected to a router, Wi-Fi may not be detected.

Note: 

• The router display may vary from device to device. Check with your router provider.
  

Case 2. Restart the devices Click to Expand

Try restarting your Galaxy phone, router, and modem.

Step 1. To restart your phone, tap the Power icon on the Quick panel, then tap Restart.

Step 2. Turn off the router and modem and turn them on again. When you turn it off, unplug the power cord and plug it back in to turn it on again.

Step 3. After restarting each device, check if the problem is fixed.

Case 3. Reset the network settings

Follow the steps below to reset network settings and turn Wi-Fi on again.

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Go to Settings, and then select General management.

Find and select Reset.

Choose Reset network settings.

Tap on the Reset settings button.

Tap on the Reset button.

Note: 

• When you reset the network settings, the Wi-Fi information, mobile data, and Bluetooth connection are reset.

Case 4. Turn on your device in safe mode Click to Expand

Test the Wi-Fi connection in safe mode. If the Wi-Fi network is connected in Safe Mode, it may be a problem caused by the downloaded app on your phone, and that app needs to be uninstalled. To find which app is causing a Wi-Fi problem, you can try uninstalling the most recently installed apps.

Step 1. Open the quick settings. Press the Power icon at the top of the screen.

Step 2. Press and hold Power off until the Safe Mode icon is displayed.

Step 3. Tap Safe Mode to turn your device on in safe mode. If you have successfully logged in, you will see the safe mode legend at the bottom of the screen.

Case 6. Perform a factory data reset Click to Expand

If the above methods do not work, you may bring your device back to the factory default settings just like when you powered on your device for the first time.

Step 1. Go to Settings, and then select General management.

Step 2. Select Reset, and then tap on Factory data reset.

Step 3. Scroll down the page and tap on the Reset button.

Step 4. Tap on the Delete all button. 

Note:

• Factory data reset of a mobile device is not reversible.
• Make sure all your information is backed up elsewhere before attempting to reset your phone.
  

Note:

• If you are connected to a Wi-Fi network but there is no connection, try using the Wi-Fi network on another device. If other devices are also unable to access online, that network service may be faulty, so you should contact your ISP for help.
• Screen shots and device menus may vary depending on device model and software version.

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