Bcbs medicare advantage customer service phone number

General questions

For general questions about Blue Shield of California's Medicare Supplement Plans, Medicare Advantage - Prescription Drug Plans, and Medicare Prescription Drug Plans:

  Phone:(855) 203-3874 (TTY: 711)

  • 8 a.m. to 8 p.m., seven days a week, from October 1 through March 31, and 8 a.m. to 8 p.m., weekdays from April 1 through September 30

Medicare program

For more information about Medicare plans and policies:

  Phone: (800) MEDICARE (1-800-633-4227) / TTY: (877) 486-2048

  • 24 hours a day/ 7 days a week

Centers for Medicare and Medicaid​

www.medicare.gov

Medicare Advantage Prescription Drug Plans

The Customer Care number below is for Blue Shield of California Medicare Advantage Plans.

Members with any of these plans who want to know more about their Medicare Advantage Prescription Drug Plan should call:

  Phone:(800) 776-4466 (TTY: 711)

  • 8 a.m. to 8 p.m., seven days a week
     

Members with a Blue Shield Balance (HMO) Plan can contact (888) 802-4423 (TTY:711), 8 a.m. to 8 p.m. seven days a week
 

Dual Special Needs Plans

The Customer Care number below is for Blue Shield of California Dual Special Needs Plans.

Members with any of these plans who want to know more about their Dual Special Needs Plan should call:

  • 8 a.m. to 8 p.m., seven days a week


Medicare Prescription Drug Plans

Blue Shield Medicare Prescription Drug Plan members with questions about their prescription drug coverage should call:

  Phone:(888) 239-6469 (TTY: 711) 

  • 8 a.m. to 8 p.m., seven days a week


About your benefits vendors: 

Health and wellness programs are administered by or arranged through the following independent companies (benefit vary based on your plan):

  • Alternative Care (for Medicare Supplement members only) - services are provided by the ChooseHealthy® program made available through ChooseHealthy, Inc., a subsidiary of American Specialty Health Incorporated (ASH)*
  • SilverSneakers® - Tivity Health
  • EPIC Hearing Healthcare is an independent entity that administrates services on behalf of Blue Shield of California.
  • LifeStation is an independent entity that administrates services on behalf of Blue Shield of California.
  • Blue Shield’s vision benefits are administered by Vision Service Plan (VSP). VSP is a vision care services plan licensed by the California Department of Managed Health Care, which contracts with Blue Shield to administer delivery of eyewear and eye exams covered under this vision benefit. VSP also contracts with Blue Shield to serve as a claims administrator for the processing of claims for covered services received from VSP Participating and Non-Participating Providers.

*The alternative care discounts are available to some members with a Blue Shield medical plan. Please note that the ChooseHealthy program is not insurance. You should check any insurance benefits you have before using this discount program. The ChooseHealthy program provides for discounts from specialty health care providers. You are obligated to pay for all services from those providers but will receive a discount from those participating providers for services included in the program. The ChooseHealthy program does not make any payments directly to participating providers. The ChooseHealthy program has no liability for providing or guaranteeing services and assumes no liability for the quality of services rendered. Discounts on services available through the ChooseHealthy program are subject to change. Please consult the ChooseHealthy website for current availability.

Whether you’re new to Medicare or already have a plan, if you have questions, we can connect you with someone who can help.

Find the right contact

I need to contact about

TTY users: To reach any number listed here, dial 711.

Medicare Plus Blue PPO

Plan information

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

Call 1-877-241-2583
TTY users call 711

Representatives are available from 8 a.m. to 9 p.m. Monday through Friday

Weekend hours Oct. 1 through March 31

Our automated telephone system is available 24 hours a day

Medicare Plus Blue PPO
Member Service Inquiry Department
Mail Code X521
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998

Order prescription drugs

Need to order prescription drugs? 

PPO members: Call 1-877-801-2332
TTY users 1-800-716-3231
24 hours a day, seven days a week

www.express-scripts.com

Find durable medical equipment

Call 1-877-241-2583

8 a.m. to 8 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31

File a complaint

Privacy complaint line

Report suspected fraud

Report suspected Medicare fraud

BCN Advantage HMO

Plan information

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

Call 1-800-450-3680

8 a.m. to 8 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31

Blue Care Network
P.O. Box 68767
Grand Rapids, MI 49516-8767

Order prescription drugs

Need to order prescription drugs?  

HMO members: Call 1-800-229-0832
TTY users 1-800-716-3231
24 hours a day, seven days a week

www.express-scripts.com

Find durable medical equipment

HMO members looking for Northwood providers

Call 1-800-667-8496

8:30 a.m. to 5 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31

File a complaint

Privacy complaint line

Report suspected fraud

Report suspected Medicare fraud

BCN Advantage HMO-POS

Plan information

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

Call 1-800-450-3680

8 a.m. to 8 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31

Blue Care Network
P.O. Box 68767
Grand Rapids, MI 49516-8767

Order prescription drugs

Need to order prescription drugs? 

HMO members: Call 1-800-229-0832
TTY users 1-800-716-3231
24 hours a day, seven days a week

www.express-scripts.com

Find durable medical equipment

HMO members looking for Northwood providers

Call 1-800-667-8496

8:30 a.m. to 5 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31

File a complaint

Privacy complaint line

Report suspected fraud

Report suspected Medicare fraud

Prescription Blue PDP

Plan information

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

Call 1-800-565-1770

Representatives are available from 8 a.m. to 9 p.m. Monday through Friday

Weekend hours Oct. 1 through March 31

Our automated telephone system is available 24 hours a day

Medicare Prescription Blue PDP
Member Service Inquiry Department
Mail Code X521
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998

Order prescription drugs

Need to order prescription drugs?  

PDP members: Call 1-877-801-2332
TTY users 1-800-716-3231
24 hours a day, seven days a week

www.express-scripts.com

File a complaint

Privacy complaint line

Report suspected fraud

Report suspected Medicare fraud

Medicare Plus Blue Group PPO

Plan information

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

Call 1-866-684-8216

8:30 a.m. to 5 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31

Medicare Plus Blue Group PPO
Member Service Inquiry Department
Mail Code X521
Blue Cross Blue Shield of Michigan
600 E. Lafayette Blvd.
Detroit, MI 48226-2998

Order prescription drugs

Need to order prescription drugs?  

PPO members: Call 1-877-801-2332
TTY users 1-800-716-3231
24 hours a day, seven days a week

www.express-scripts.com

Find durable medical equipment

Call 1-877-241-2583

8 a.m. to 8 p.m.
Monday through Friday

Weekend hours Oct. 1 through March 31

File a complaint

Privacy complaint line

Report suspected fraud

Report suspected Medicare fraud

MyBlue Medigap

Plan information

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

Call 1-800-662-6667

8 a.m. to 5:30 p.m.
Monday through Friday

Blue Care Network
P.O. Box 5184
Southfield, MI 48086-5184

File a complaint

Privacy complaint line

Report suspected fraud

Report suspected Medicare fraud

Legacy Medigap & Blue Cross Medicare Supplement Plans

Plan information

The best way to reach us is by calling the number on the back of your Blue Cross ID card or on your explanation of benefits statement. You can also contact us by using the information here.

Call 1-888-216-4858

8 a.m. to 5 p.m.
Monday through Friday

Medigap Servicing
Blue Cross Blue Shield of Michigan
P.O. Box 32626
Detroit, MI 48232-0626

File a complaint

Privacy complaint line

Report suspected fraud

Report suspected Medicare fraud

MPSERS

Contact information

UAW Retiree Medical Benefits Trust

Contact information

State of Michigan

Contact information

You can find contact information specific to your plan on this website: 

State of Michigan

    Medicare Helpline

    More information

    Call 1-800-633-4227
    TTY users call 1-877-486-2048
    24 hours a day, seven days a week

    www.medicare.gov

    Michigan Medicare & Medicare Assistance Program

    More information

    Social Security Administration

    More information

    Health Plan Advisor

    Choose a plan

    Need help choosing a plan?

    Give us a call at 1-888-563-3307

    TTY users call 711

    Health Plan Advisors are available from 8 a.m. to 9 p.m. Monday through Friday

    Weekend hours Oct. 1 through March 31

    How do I contact Blue Cross Oklahoma?

    Calle us at 1-866-288-3539 (TTY 711). We're open between 8 a.m. – 8 p.m., local time, 7 days a week.

    How do I contact Blue Cross Alabama?

    Call 1-855-880-6350 7 a.m. - 6 p.m. Central Time, Monday through Friday. Email Customer Service.

    How do I speak to a representative at BCBS Il?

    Contact Us.
    Member Services. 1-877-860-2837 (TTY/TDD: 711) Call to ask about your plan benefits, help finding a provider, to change your PCP, and much more. ... .
    24/7 Nurseline. 1-888-343-2697 (TTY/TDD: 711) Our 24/7 Nurseline lets you talk in private with a nurse about your health. ... .
    By Mail. Blue Cross Community Health Plans..

    What Medicare plans are available in New Mexico?

    Medicare Advantage plan carriers in New Mexico include:.
    Aetna..
    Amerigroup Community Care of New Mexico..
    Blue Cross Blue Shield of NM..
    Cigna..
    Humana..
    Lasso Healthcare..
    Molina Healthcare of New Mexico..
    UnitedHealthcare..