Show What's it like to be a Bank Teller?Bank Tellers interact directly with the customers of the bank over the counter at branch locations. Bank Tellers, also known as Personal Banking Representatives or Customer Service Officers depending on the bank, are considered the ‘face’ of the bank, as they are generally the first employees customers interact with. Tasks and duties
Read less During a typical day, a Bank Teller may assist with customer enquiries, handle financial transactions, balance cash, help customers learn how to get the most from their digital banking experience, and cross- or upselling products and services. Bank Tellers may progress in their career into home loan lending, retail and business banking, and financial advice. Bank Tellers should have excellent communication skills, high attention to detail and accuracy, and need to be able to work autonomously and as part of a team. Do you have an interest in banking and finance and enjoy assisting people? If yes, you can consider pursuing a career as a bank teller. Bank tellers are customer service professionals assisting customers in completing various financial transactions. They are the first point of contact for customers at a financial institution. No formal qualifications are required to become a bank teller. However, training and certifications in Financial Services or Banking Services can improve your entry into this profession. Applying for a bank teller job becomes easier when you know the professional attributes, duties, and qualifications needed for this role. This blog explores a bank teller job profile and guides you on how to get started in this profession. 1. What Is A Bank Teller? Bank tellers are the customer's primary point of contact in banking and financial services institutions. In some banks, they are also called Customer Service Officers or Personal Banking Representatives. Bank tellers provide customer service and administer the most basic banking and financial transactions at various bank branch locations. They report to a branch supervisor or manager and coordinate with other bank staff and department managers. 2. What Does A Bank Teller Do? The most common duties of a bank teller include the following:
3. Bank Teller Required Skills A successful bank teller candidate needs a mix of hard and soft skills to perform his duties effectively and communicate with colleagues and customers. You can cultivate most of these skills through on-the-job training or by undertaking external training programs. Technical Skills
Soft Skills
4. Qualifications To Become A Bank Teller in Australia You don't need formal qualifications to become a bank teller, as some banking institutions provide informal training on the job. However, having a relevant qualification can improve your entry into this profession.
You can also consider completing a bachelor's degree in business, commerce, or economics, majoring in finance or banking to widen your career options.
5. Steps To Become A Bank Teller In Australia? How do you get a bank teller job in Australia? There is no formal qualification required to work in this role. However, some institutions prefer candidates with relevant qualifications to work in this role. Here are the steps to pursue a bank teller career: Step 1: Pursue A Formal Qualification You can apply for a bank teller job after receiving your Senior Secondary Certificate. However, completing a formal qualification as it improves your chances of employment and develops job skills and knowledge is recommended. You can consider a bachelor's degree in finance or a Certificate in Financial Services to gain basic knowledge to work in various finance jobs. University degrees or VET qualifications are favoured by employers when reviewing job applications. Step 2: Develop Your Technical Competencies Bank teller's proficiency in working with spreadsheet programs and finance software. If you are from a non-computer background, consider taking training courses to help you develop command of MS office and finance software. Also, as the job requires recording customers' financial data into Excel sheets, fast typing skills may be required. You can consider completing a typing course to improve your typing speed. Bank tellers must be fast in counting money and doing calculations. Consider enrolling in a course to refine your mathematical skills. Besides helping you develop basic job skills, mentioning these certification courses on your resume will cast a good impression on potential employers. Step 3: Gain Relevant Experience Most banks look for candidates who have previously worked in banking, accounting, administrative, or customer-facing roles. It convinces them that you can work in a fast-paced environment, handle money, and deal with customers effectively and efficiently. Step 4: Apply To Junior Bank Teller Positions Since no formal education is required to apply for this position, you can directly apply to the bank/financial institution where you find a job opening. Read the job description carefully and customise your cover letter and resume accordingly. The selection process may involve several stages, such as a written test followed by a telephonic and in-person interview. 6. Popular Bank Teller Courses Do you want to know how to become a bank teller without experience? You can become a bank teller without experience, as various courses offer the skills and knowledge needed to work in this profession. Here are the top bank teller courses available to prepare for a Bank Teller career:
7. How Much Does A Bank Teller Earn In Australia? The average bank teller's salary in Australia is $46,313, equivalent to AU $24.41 per hour. In addition to the pay, bank tellers also get a range of corporate benefits in private pension and health insurance plans. The bank teller's salary differs based on their experience, work location, and the financial institution they work for. PayScale says a bank teller's salary in a Westpac banking corporation in Australia is AU $24.29 per hour. Salary Based on Experience
8. Work Conditions For Bank Tellers Bank tellers perform clerical, administrative, and customer service activities in diverse settings such as commercial bank branches, insurance firms, credit management institutions, or retail financial services. They may work in smaller offices or buildings. A typical day of a bank teller looks like the following:
Work-life balance is a good advantage of this profession. Bank tellers usually work daytime hours from Monday to Friday and half-day on Saturdays. Incidences of working overtime are minimal in this profession. 9. Where Do Bank Tellers Work? Bank tellers can work in a broad range of careers in the financial and banking sector all over Australia. Opportunities are available for employees who showcase potential and a desire to succeed in a dynamic and stimulating environment. Most banks, financial institutions (merchant banks, finance companies, stockbroking firms, and insurance companies), and credit institutions regularly recruit bank tellers. Some bank tellers also work for building societies and credit unions to perform various financial transactions, such as counting money, processing paperwork, resolving customer inquiries and dealing with loans, investments, foreign currency exchanges, and funds transfers for their clients. Most bank tellers are employed in a branch network to cater to the needs of individuals and local businesses. In some banks, particularly public sector banks, bank tellers may need to serve in various locations. Staff transfers are a part of the banking industry. So, there could be possibilities of transfers in administrative departments and branch offices within a metropolitan area. It might seem like a negative of this profession, but accepting a transfer can help in career progression and promotion opportunities. 10. Bank Teller Career Path School leavers and young graduates who complete the relevant qualification usually begin their careers as cashiers/ bank tellers. After working in this entry-level position for a few years, they can progress to a supervisory or managerial position or move into a challenging role of a clerk at a bank's head office. Considering the varied career options in this profession, experienced bank tellers can even move into an advisory or consulting role as a corporate or private banker. After gaining experience in managerial roles, capable bank tellers can advance to become bank managers and, later, area coordinators. 11. Bank Teller Promotion Opportunities After accumulating substantial experience, bank tellers can undertake further studies to improve their chances of promotion. They may specialise in retail, banking, Export Financing, Business banking, Corporate, Commercial, and home loan lending. Further others are Financial advisory, Superannuation, and International banking services to get promoted to the following roles:
12. Job Prospects Of A Bank Teller In Australia Though most bank transactions are online, many customers still prefer interacting with personnel in a bank branch. Due to this reason, banks and credit management institutions continue hiring bank tellers to cater to their customer's needs. It projects a promising job outlook for bank tellers in the coming years in Australia. With changing customers' requirements, the role of a bank teller has become more focused on consultancy and advertising banking products and services. They are more involved in informing customers about personalised mortgages, credit cards, loan offers, insurance policies, and savings accounts and illustrating their features, costs, benefits, and potential risks. Thus, plenty of work opportunities and career paths are available. Additionally, fixed work hours, competitive salaries and benefits make it an in-demand career leading to competition for entry-level vacancies. 13. How To Be A Good Bank Teller? Excellent skills, personal characteristics, and attributes can make you an efficient bank teller. Here is a list of skills needed for aspiring bank clerks to succeed in their bank teller jobs:
Don't fret if you don't have these attributes, as you can develop the knowledge and skills by undertaking bank teller courses in college. They are offered in certificates or diploma courses teaching banking ethics, regulations, teller duties, and bank operations. These courses aim to develop bank teller competencies and improve math and customer service skills. You can also find advanced Bank Teller Training courses led by a veteran teller. These courses equip you with the knowledge of bank compliance, security, and audit procedures. These experienced trainers demonstrate techniques to promote financial products and services and use the bank's software. They train new bank tellers on using cash-counting, check-processing, and communication skills to deal with customers. So, if you plan to embark on a professional journey as a bank teller, completing these courses before applying for jobs will be helpful. 14. Conclusion Bank tellers are the 'face' of banks and financial institutions being the first person a customer interacts with. Regular interaction with people from diverse backgrounds makes the job interesting. Less demanding work hours, competitive salary packages, work off on public holidays, and ample career growth opportunities appeal to school leavers and young graduates. If you are keen on becoming a bank teller, then a Certificate III or IV in Financial Services is the ideal qualification to help you get started in your profession. Useful Links to Explore:
How do I get started as a bank teller?Let's go over the main steps on how to become a bank teller.. Obtain a High School Diploma or Equivalent. Most banks only require their tellers to have a high school diploma and competence with basic math and arithmetic. ... . Apply to a Bank Teller Position. ... . Pass The Mathematics Test. ... . Get Hired and Advance in Your Career.. How long is training for a bank teller?It takes about one month to learn to be a bank teller.
A month is usually how long company training takes for someone with no prior teller experience. New bank tellers are typically trained by more experienced tellers or head tellers. To get on-the-job training, you'll first need to be employed by the bank.
Is it hard to be a teller at a bank?No, it is not hard to be a bank teller.
You only need a college degree to become a bank teller, and teller positions are not difficult to find. Although being a teller does not pay well, it does open the door to new job opportunities.
What does an entry level bank teller do?A Bank Teller, or Bank Clerk, is a bank employee who helps clients of the bank with routine financial transactions. Their day-to-day duties include making deposits, handling withdrawals and issuing money orders or cashier's checks to bank customers.
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