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Terms in this set (62)Cross-departmental responsibility Top managers are responsible for the ultimate responsibilities within an organization,which include which of the following? supervisor A first-line manager is often called a ______. Human Managers need to master conceptual, technical, and ______ skills. human and other resources The middle manager is responsible for organizing all _______. conceptual Top managers require the best ______ skills because their primary responsibilities are planning and organizing. Making decisions about the production of goods and services A middle manager may ensure an organization's efficiency and effectiveness by doing which of the following? Human Managers who have the ability to understand, alter, lead, or control the behavior of others are said to possess ______ skills. top Which level of management has cross-departmental responsibility? technical For his position as a lead mechanic, Jeff needs to know when and how to use a 12 millimeter screwdriver and a 14 millimeter screwdriver for a specific task. This requires _______ skills. Top The success or failure of the company ultimately rests with ______ managers. conceptual, human, and technical skills Experience and education have been found to help managers develop three types of skills, including core competency An organization's _______ is its specific set of departmental skills, knowledge, and experience that allows it to outperform its competitors. conceptual The ability to analyze and diagnose a situation and to distinguish between cause and effect are known as ______ skills. global competition and information technology The responsibilities and tasks of managers have changed substantially in recent years due to changes in ______. conceptual; human Identifying new opportunities and determining the best direction for the company's future requires managers to use ______ skills. When managers motivate employees to work hard to achieve goals, they are demonstrating ______ skills. restructuring Reorganizing a company through simplifying, shrinking, or downsizing in order to lower operating costs is also known as ______. technical When managers have job-specific knowledge and the techniques required to perform them, their requisite skills are considered ______. Restructuring Which of the following can result in increased levels of customer complaints? Outsourcing involves contracting with another company to perform a work activity previously done by the parent company. competency The specific set of departmental skills, knowledge, and experience that allows one organization to outperform its competitors is known as a core False True or false: Outsourcing usually results in overall higher costs for the company. become more intense Because of global competition and advances in new information technology, tasks and responsibilities for managers have _______. empowerment Giving lower level employees more control over how they perform their work activities is known as ______, and may result in increased efficiency and effectiveness. empowering When the manager of Cars R Us provided intensive training for her sales force so they could enhance their knowledge about the new battery powered vehicles, this manager was ________ her staff. True True or false: Restructuring can result in increased levels of customer complaints. Low-cost countries Where do companies tend to outsource tasks they previously performed in-house? Outsourcing increases efficiency because it lowers operating costs. Which of the following statements is correct regarding outsourcing and efficiency? giving employees autonomy and responsibility by expanding their job knowledge IT contributes to empowerment by ______. affect performance and profitability in a positive manner Empowerment has been found to ______. assume more tasks than a non-self-managed team, complete a task more quickly than a non-self-managed team, assume more responsibilities than a non-self-managed team. Describe advantages of a self-managed team. It can: (Choose all that apply.) Empowerment What best describes the expansion of employees' authority over how they perform their work?
IT allows managers to have greater control over these teams. Which of the following is NOT a way in which IT helps improve performance in self-managed work teams? allow companies to utilize their workforce more efficiently Using self-managed teams in an organization ________. Operate in more than one country, Compete in more than one country Which two of the following are essential characteristics of a global organization? (Choose two answers.) Information technology What can be used to empower employees by expanding the employee's job knowledge and scope of responsibility? self-managed team A _______ assumes collective responsibility for organizing, controlling and supervising their own work activities. competitive advantage TransForm and MultiStuff are both producing a self-cleaning DustBusterer that can sense and dispense of dust in every nook and cranny in the home and workplace. TransForm is on schedule to have its products to consumers by January. Multistuff is on schedule to have it two weeks before the holidays. The cost and features of both products are comparable. If MultiStuff remains on schedule, they will have the ________. By providing real-time information about each members' performance, it allows teams to accomplish their work more efficiently. How does IT facilitate the use of a self-managed team? efficiency The four building blocks of competitive advantage are superior ______, quality, speed, flexibility, and innovation, and responsiveness to customers. Better utilization of the workforce Indicate all of the following that are positive outcomes of using self-managed teams. (Choose all that apply.) Global What types of organizations operate and compete in more than one country? quality of production of products, services, and processes Total quality management is a system used by companies to improve the ______. True True or false: Information technology is being used to empower employees by expanding the employee's job knowledge and scope of responsibility. competitive advantage A company that can outperform other organizations due to its ability to provide its goods and services more efficiently and effectively is said to have a ______. by small groups or teams Innovation is generally provided ______. The four building blocks of competitive advantage are superior efficiency, innovation, responsiveness to customers, and _______. quality By using _______, a company develops radical new strategies because they have a crisis and are not operating effectively. turnaround management Using self-managed teams in an organization ________. allow companies to utilize their workforce more efficiently When employees are organized into teams responsible for finding new and better ways to perform their jobs and are asked to monitor and evaluate the products and services they produce in order to improve product or service quality, the company is using _______. total quality management True or False: Intense pressure to perform at all levels in organizations always results in negative consequences, such as illegal or unethical actions. False Organizational cultures that ______ risk taking increase the probability of innovation. encourage Major challenges for managers to ensure that they treat their employees fairly and equitably includes recognizing ______ and _______. ethical needs; legal requirements What type of management refers to the creation of a new vision for a struggling company based on a new approach to planning and organizing to make better use of a company's resources to allow it to survive and prosper? Turnaround Information technology can result in the following benefits: (Choose all that apply.) increased global coordination Crises that can arise from natural causes include: (Choose all that apply.) Famine Total quality management is a system used by companies to improve the ______. quality of production of products, services, and processes Which level of management is under considerable pressure to make the best of use of organizational resources? All levels True or false: To avoid lawsuits, managers must do a blind survey of their employees annually about their fairness and equity practices. False What are the two main categories of global crises or disasters facing managers? (Choose two answers.) Human causes, Natural causes Global warming and pollution are examples of ______ crises. human-created What general name for the type of crisis that results from factors such as industrial pollution and the destruction to the environment? Human-created A significant man-made crisis facing organizations is pollution Recommended textbook solutions Principles of Microeconomics7th EditionN. Gregory Mankiw 881 solutions Principles of Microeconomics8th EditionN. Gregory Mankiw 889 solutions Principles of Microeconomics6th EditionN. Gregory Mankiw 788 solutions Essentials of Investments8th EditionAlan J. 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T/F 2 answers QUESTION Functions of Inventory - why hold inventory? 15 answers Do top managers have crossTop managers: responsible for the performance of all departments. They have cross-departmental responsibility. Establish organizational goals, decides how departments should interact, and monitor performance of middle managers.
Which manager has crossSupervising the first-line managers are middle managers, responsible for finding the best to organize human and other resources to achieve organizational goals. Responsible for the performance of all departments. They have cross-departmental responsibility.
What level of management is a department manager?Executive or Middle Level of Management
The branch and departmental managers form this middle management level. These people are directly accountable to top management for the functioning of their respective departments, devoting more time to organizational and directional functions.
What are the responsibilities for the 3 levels of management?The three levels of management in most organizations are top-level management, mainly responsible for overseeing all operations, middle-level management, responsible for executing plans and policies, and low-level management, responsible for direct task execution and deliverables.
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Which level of management has cross-departmental responsibility?
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