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Xfinity Phone Numbers and Emails

Toll-Free Number:

• (800) 934-6489

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  • Xfinity Phone Numbers and Emails
  • Toll-Free Number:
  • Customer Service:
  • Accessibility:
  • Xfinity Emails:
  • Xfinity Contact Information
  • Corporate Office Address:
  • Other Info (opening hours):
  • Summary of Xfinity Customer Service Calls
  • Top Reasons of Customers Calls
  • Consumers Call the Most From
  • Why Do People Call Xfinity Customer Service?
  • Payments and Charges Question:
  • Staff Question:
  • Product/ Service Question:
  • Request for Information Question:
  • Activation/ Cancellation Question:
  • Account Question:
  • Return/ Replace Question:
  • Shipping and Delivery Question:
  • Cards Question:
  • Refund Question:
  • Website/ Application Question:
  • Employment Question:
  • Other Question:
  • Compare Xfinity To
  • ¿Cómo llamar a Xfinity Prepaid?
  • ¿Cómo activar el Internet de Xfinity?
  • ¿Cómo pagar Infinity prepago?
  • ¿Cuánto cuesta el Internet de Xfinity?

Customer Service:

• (866) 366-5756

  Wi-Fi Service Termination

• (855) 709-1197

Accessibility:

• (855) 270-0379

  Support Center For Customers With Disabilities

Xfinity Emails:

Business Customer Service

Legal

DMCA Inquiries, Privacy Inquiries

Claim Your Business

More phone numbers and emails Less phone numbers and emails

Xfinity Contact Information

Corporate Office Address:

Comcast Cable Communications Management, LLC

One Comcast Center

Philadelphia, Pennsylvania 19103

United States

Other Info (opening hours):

Comcast Cable Cancellation Request

ATTN: Service Change Requests

1701 JFK Blvd.

Philadelphia, PA 19103.

Summary of Xfinity Customer Service Calls

170K TOTAL
CALLS

06:35 AVG CALL
DURATION

11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Xfinity Customer Service?

Payments and Charges Question:

• 2h ago “Payment”
• 8h ago “Billing”
• 8h ago “I payed my bill and the system say I don't pay”

Staff Question:

• 2h ago “My service is not working”
• 3h ago “Customer service issue”
• 5h ago “Customer service”

Product/ Service Question:

• 1h ago “Steeler game is in Spanish/ rest of channels in english”
• 2h ago “Because I am anable to connect my email”
• 4h ago “I can't connect to my Xfinity stream”

Request for Information Question:

• 4h ago “Question about bill”
• 6h ago “About my bill”
• 23h ago “I need help with my tv and internet service”

Activation/ Cancellation Question:

• 1d ago “Internet activation”
• 1d ago “I moved and need internet reactivated”
• 2d ago “Need to activate a new modem”

Account Question:

• 1d ago “My account”
• 1d ago “I need my account number and pin”
• 1d ago “Account problems”

Return/ Replace Question:

• 4d ago “Return a Xfinity Gateway”
• 5d ago “Returning a call about 50 per cent discount”
• 10d ago “To return to Comcast Internet”

Shipping and Delivery Question:

• 1h ago “Track my phone delivery”
• 3d ago “Wi-Fi sent to wrong address”
• 9d ago “Equipment shipped to the wrong address”

Cards Question:

• 1h ago “PIN number was changed on voic e mail”
• 13d ago “Changed card payment”
• 15d ago “Remove card ending in 9862”

Refund Question:

• 11d ago “I need to get a refund and cancel services.”
• 13d ago “Refund”
• 19d ago “Need a refund for the day we did not have service”

Website/ Application Question:

• 10d ago “The Wi-Fi website is not removing for regular Television”
• 1M ago “App problem”
• 1M ago “Website”

Employment Question:

• 1M ago “I pay with a 1099a form”
• 3M ago “Lost job unable to keep up payment want to cancel my account”
• 5M ago “Job not completed”

Other Question:

• 1h ago “Problems with internet modem/router”
• 1h ago “Change plan”
• 1h ago “Discuss tv changes”

About

Xfinity Privacy Policy

Welcome to this website, a service of Comcast Corporation and its subsidiaries ("Comcast"). This Privacy Policy explains how Comcast collects and uses data when The Client use this website or other websites that link to this Privacy Policy. Comcast collects the following types of data from users of the Websites: (1) the data visitors and users voluntarily submit (such as through order forms to purchase products and services, or by providing an e-mail address or other contact information to receive newsletters and other information, for example); and (2) connection, activity, and usage data, which Comcast records when visitors and users navigate to and around the Websites. Some of this data is personal data that identifies a particular person like an e-mail address or telephone number. When The User are considering a purchase of some Comcast services, The Company may also ask The Client of Xfinity to provide The User's social security number in order to run a credit check or to complete a purchase.

To read more: https://www.xfinity.com/corporate/legal/privacystatement

Xfinity Pros and Cons

Pros: Frustrated, Customer service is a joke so is managment, Internet, No pros, When it works right

Cons: Customer service, Poor customer service, Horrible customer service, Customer service sucks, Run around between customer service and field techs

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Summary

XFinity is a telecommunication provider. Company cooperates with Comcast to deliver full range of services to customers. There are several types of services company provides: watch TV with XFINITY TV, XFINITY Internet and XFINITY Voice. Also web site of the company contains lots of useful information about autos, dating, photo center, community, finance, local, real estate, jobs, entertainment, games, Latino, news, shopping, music, sports, video, travel TV and more. Customers can watch movies online or add them to the watch list. XFinity has a TV schedule on the web site, movie trailers and announces. XFinity has great customer service, that is always ready to answer any questions.

Xfinity is ranked 236 out of 1601 in Telecommunications category