When it comes to growing a business, reputation is everything. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. Show
To be a successful customer service professional, you need to have a wide-ranging skillset. You need to be patient, empathetic, a strong problem-solver, and knowledgeable of your company's products or services. You shouldn't also have to be an expert at building a resume. We have easy resume tips available at your fingertips! We've analyzed numerous resumes and chosen the 12 best customer service resume examples to help you land your next job in 2022. We'll also share our recommendations and advice to help you put your best foot forward on your resume; before you know it, you'll be set to tackle your customer service cover letter! Customer Service Representative ResumeWhy this resume works
Customer Service Specialist ResumeWhy this resume works
Customer Service Manager ResumeWhy this resume works
Entry-Level Customer Service ResumeWhy this resume works
Retail Customer Service ResumeWhy this resume works
Customer Success Manager ResumeWhy this resume works
Bilingual Customer Support ResumeWhy this resume works
Customer Service Consultant ResumeWhy this resume works
Customer Service Agent ResumeWhy this resume works
Customer Service Specialist ResumeWhy this resume works
Customer Service Coordinator ResumeWhy this resume works
Customer Service Associate ResumeWhy this resume works
4 Tips to Improve Your Customer Service Resume TodayCustomer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they're as varied as candidates themselves. Before you apply for your next job, check out BeamJobs' list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you're the best candidate. Here's what we'll cover:
Tip 1: confidently choose your customer service skillsThe skills section of a resume might be short, but it packs a punch. This is where you sell what you're capable of and what you can do. This section is especially important for ATS to keep you in the running, so it's crucial to pay attention to what skills you possess. You should list hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what's required for the tasks listed, and then use those tasks to steer you in the right direction. As an example, let's say you run across a customer service job description requesting bilingual support. As you read about the role and qualifications, you read information like:
Based on the job description, it's clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don't apply for a job if you can't honestly say you own the skill set required. Now, it's time to tailor your skills section to the job description:
Not every customer service job description will look like the one above, so your skills section should reflect the role for which you're applying. The following skills would be great additions to other customer service positions:
Tip 2: format your resume for the ATS and recruitersWhen you open the pages of a book, what's more inviting: dense blocks of texts with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it's your first impression. Make the recruiter's job as easy as possible by being neat, easy to read, and understandable. There are multiple ways to achieve this, but one of the easiest is to put things in reverse-chronological format. This helps recruiters know immediately where you're coming from. (For example, if you recently worked as a customer service representative, you'll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.) Below are some further suggestions for keeping your resume easy to read and why these strategies work.
Notice the customer service title beneath the applicant's name. Objective or summary for your customer service resume?Resume objectives are a hot topic for resumes, and understanding how they're different from a resume summary is no easy feat. It's up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you're changing careers, you're an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things. The difference between objectives and summaries rests in their purpose and your experience level. Both are roughly two to three sentences, but an objective describes your interest and qualifications for the job while a summary highlights your past work. If you have limited experience, you should choose an objective to sell why you're the best candidate, but if you are years into customer service, you could include a summary to describe your unique background. Whether it's a summary or an objective, it should always be concise, informative, and personal; this is your chance to show your personality and skills before the interview, so make it count. When you write your objective, communicate your reason for applying and why you'd make a great candidate. Avoid making it generic, flat, or too casual:
Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:
A summary is the best way to go for those who have 10+ years of experience. Poor summaries have limited and incomplete information:
Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:
This summary is tailored to the position and outlines the candidate's experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences. Tip 3: leverage metrics on your customer service resumeLeveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don't describe how successful, friendly, or efficient you were. However, saying, "Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate," tells the recruiter the specifics of your talents and abilities. Writing metrics for every single bullet point isn't necessary, but including an estimate when you can is better than staying vague. Customer service metrics to add to your resume include:
Now you know what kind of metrics to include. If you have trouble calculating some of the metrics mentioned above, HelpCrunch and Kustomer have helpful formulas. Here are some examples of how you can use metrics in practice:
Tip 4: customize your customer service resume for the jobJust as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy. Check the following list for advice on how to customize sections of your resume:
No matter the customer service role you're seeking, there are many ways to write your resume so that it's relevant and unique to every application: Customer service resume
A quality objective will mention the target company by name and highlight your capabilities like the example below. Customer service rep resume
Customer service manager resume
Entry-level customer service resume
Projects like the following can enhance any customer service resume. Retail customer service resume
Customer success manager resume
Bilingual customer support resume
Including bilingual skills benefits any resume. Customer service consultant resume
The keys to your customer service resumeResumes are your first impression, so you must make a good one. By taking the extra time to customize and adjust your customer service resume, you'll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition. Upload your resume to our resume checker to see if your resume meets our AI-powered recommendations. If you're starting from scratch, use our resume builder, which allows you to create resumes from the ground up with our helpful hints and tools. If you've made it this far, it's safe to say you're well on your way to crushing your customer service resume! What do I put on my resume if I have no experience?You can create a killer no-experience resume by emphasizing your education instead. Include relevant internships, soft & hard skills, and projects. Other sections you can include on your resume are hobbies & interests, languages, certifications, or achievements.
What should a customer service representative put on resume?Here's a list of specific customer services skills to put on a resume:. Attention to Detail.. Active Listening Skills.. Improving Customer Experience.. Building Customer Loyalty.. Positive Attitude.. Bilingual Customer Support.. Time Management.. Interpersonal Skills.. |